WHETHER YOU PRESS AN “ACCEPT” BUTTON DURING REGISTRATION OR NOT, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD AND AGREE TO ALL OF THE TERMS AND CONDITIONS.
The entity you are contracting with is: AhiaNigeria.com
In this User Agreement, these entities are individually and collectively referred to as “AhiaNigeria.com,” “we,” or “us.”
Please be advised that this User Agreement contains provisions that govern how claims you and we have against each other are resolved (see “Disclaimer of Warranties; Limitation of Liability” and “Legal Disputes” provisions below). It also contains an Agreement to Arbitrate which will, with limited exception, require you to submit claims you have against us or our agents to binding and final arbitration, unless you opt out of the Agreement to Arbitrate (see Legal Disputes, Section B (“Agreement to Arbitrate”)). If you do not opt out: (1) you will only be permitted to pursue claims against us or our agents on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding and (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.
2. About AhiaNigeria.com
AhiaNigeria.com is a marketplace that allows users to offer, sell and buy just about anything in a variety of pricing formats and locations.
The actual contract for sale is directly between the seller and buyer. AhiaNigeria.com is not a traditional marketer.
Any guidance we provide as part of our Services, such as pricing, shipping, listing, and sourcing is solely informational and you may decide to follow it or not. Also, while we may help facilitate the resolution of disputes through various programs, AhiaNigeria.com has no control over and does not guarantee: the existence, quality, safety or legality of items advertised; the truth or accuracy of users’ content or listings; the ability of sellers to sell items; the ability of buyers to pay for items; or that a buyer or seller will actually complete a transaction or return an item.
3. Using AhiaNigeria.com
In connection with using or accessing the Services you will not:
post, list or upload content or items in inappropriate categories or areas on our sites;
breach or circumvent any laws, regulations, third-party rights or our systems, policies, or determinations of your account status;
use our Services if you are not able to form legally binding contracts (for example, if you are under 18 years old), or are temporarily or indefinitely suspended from using our sites, services, applications or tools, or are a person with whom transactions are prohibited under economic or trade sanctions;
fail to deliver items sold by you, unless you have a valid reason as set out in an AhiaNigeria.com policy, for example, the buyer fails to comply with the posted terms in your listing or you cannot contact the buyer;
manipulate the price of any item or interfere with any other user’s listings;
post false, inaccurate, misleading, deceptive, defamatory, or libelous content;
take any action that may undermine the feedback or ratings systems;
transfer your AhiaNigeria.comaccount (including Feedback) and user ID to another party without our consent;
distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
distribute viruses or any other technologies that may harm AhiaNigeria.comor the interests or property of users;
use any robot, spider, scraper, data mining tools, data gathering and extraction tools, or other automated means to access our Services for any purpose, except with the prior express permission of AhiaNigeria.com.
interfere with the working of our Services, or impose an unreasonable or disproportionately large load on our infrastructure;
export or re-export any AhiaNigeria.comapplication or tool, except in compliance with the export control laws of any relevant jurisdictions and in accordance with posted rules and restrictions;
infringe the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, “Intellectual Property Rights”) that belong to or are licensed to AhiaNigeria.com. Some, but not all, actions that may constitute infringement are reproducing, performing, displaying, distributing, copying, reverse engineering, decompiling, disassembling, or preparing derivative works from content that belongs to AhiaNigeria.comor someone else;
infringe any Intellectual Property Rights that belong to third parties affected by your use of the Services or post content that does not belong to you;
commercialize any AhiaNigeria.comapplication or any information or software associated with such application, except with the prior express permission of AhiaNigeria.com.
harvest or otherwise collect information about users without their consent; or
circumvent any technical measures used to provide the Services.
Sellers must meet AhiaNigeria.com‘s minimum performance standards. Failure to meet these standards may result in AhiaNigeria.com charging you additional fees, and/or limiting, restricting, suspending, or downgrading your seller account.
If we believe you are abusing AhiaNigeria.com and/or our Services in any way, we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay or remove hosted content, remove any special status associated with your account(s), remove, not display, and/or demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services.
If we believe you are violating the policy on Offers to buy or sell outside of AhiaNigeria.com, you may be subject to a range of actions, including limits on your buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees, and recovery of expenses for policy monitoring and enforcement. If you are a seller and you offer or reference your contact information or ask a buyer for their contact information in the context of buying or selling outside of AhiaNigeria.com you may be liable to pay a final value fee applicable to that item, even if the item does not sell.
We may cancel unconfirmed accounts or accounts that have been inactive for a long time. Additionally, we reserve the right to refuse, modify, or terminate all or part of our Services to anyone for any reason at our discretion.
4. Policy Enforcement
When a buyer or seller issue arises, we may consider the user’s performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do the right thing for both buyers and sellers.
5. Fees and Taxes
The fees we charge for using our Services are listed on our Standard selling fees page. We may change our seller fees from time to time by posting the changes on the AhiaNigeria.com site 14 days in advance, but with no advance notice required for temporary promotions or any changes that result in the reduction of fees.
If you are a seller, you are liable for transaction fees arising out of all sales made using some or all AhiaNigeria.comServices, even if sales terms are finalized or payment is made outside of AhiaNigeria.com. In particular, if you offer or reference your contact information or ask a buyer for their contact information in the context of buying or selling outside of AhiaNigeria.com, you may be liable to pay a final value fee applicable to that item, even if the item doesn’t sell, given your usage of AhiaNigeria.com Services for the introduction to a buyer.
In any jurisdiction where AhiaNigeria.comhas an obligation to collect sales taxes on sales you make using AhiaNigeria.com Services, we may collect such sales taxes from you via the payment method we use on our website or via any other means available to us.
Seller fees do not purchase exclusive rights to item exposure on AhiaNigeria.com, whether on a web page, mobile app, or otherwise. We may display third-party advertisements (including links and references thereto) or other content in any part of our Services, in our sole discretion and without consent from, or payment, fee reduction, or other credit to, sellers.
6. Listing Conditions
When listing an item for sale on AhiaNigeria.com Services, you agree to comply with AhiaNigeria.com‘s Listing policies and Selling practices policy and that:
You are responsible for the accuracy and content of the listing and item offered,
Your listing may not be immediately searchable by keyword or category for several hours (or up to 24 hours in some circumstances). AhiaNigeria.com cannot guarantee exact listing durations,
Your fixed-price listings may renew automatically every calendar month, based on the listing terms at the time, until all quantities sell or the listing is ended by you or AhiaNigeria.com in its sole discretion,
Content that violates any of AhiaNigeria.com’s policies may be modified, obfuscated or deleted at AhiaNigeria.com‘s discretion,
We may revise product data associated with listings to supplement, remove, or correct information,
We strive to create a marketplace where buyers find what they are looking for. Therefore, the appearance or placement of listings in search and browse results will depend on a variety of factors, including, but not limited to:
buyer’s location, search query, browsing site, and history;
item’s location, listing format, price and shipping cost, terms of service, end time, history, and relevance to the user query;
seller’s history, including listing practices, Detailed Seller Ratings AhiaNigeria.com policy compliance, Feedback, and defect rate; and
number of listings matching the buyer’s query,
To drive a positive user experience, a listing may not appear in some search and browse results regardless of the sort order chosen by the buyer,
Some advanced listing upgrades will only be visible on certain Services,
Metatags and URL links that are included in a listing may be removed or altered so as to not affect third-party search engine results,
We may provide you with optional recommendations to consider when creating your listings. Such recommendations may be based on the aggregated sales and performance history of similar sold and current listings; results will vary for individual listings. To drive the recommendations experience, you agree that we may display the sales and performance history of your individual listings to those of other sellers.
7. Purchase Conditions
When buying an item on AhiaNigeria.com Services, you agree to the Rules and policies for buyers and that:
You are responsible for reading the full item listing before making a commitment to buy,
You enter into a legally binding contract to purchase an item when you commit to buy an item,
For motor vehicles and real estate, an offer initiates a transaction representing a buyer’s serious expression of interest in buying the seller’s item and does not create a formal contract between the buyer and the seller,
We do not transfer legal ownership of items from the seller to the buyer,
Important legal steps should be applied on a process of transferring ownership between the buyer and the seller, unless the buyer and the seller agree otherwise.
8. International Buying and Selling; Translation
Many of our Services are accessible internationally. We may offer certain programs, tools, and site experiences of particular interest to international sellers and buyers, such as estimated local currency conversion and international shipping calculation tools. Sellers and buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of items. If you purchase an item on a AhiaNigeria.com site other than AhiaNigeria.com, you are subject to the User Agreement of that other AhiaNigeria.comsite with respect to that particular purchase.
If you purchase an item on an AhiaNigeria.comsite that is different from your registration site, you are subject to the User Agreement and applicable policies of that other AhiaNigeria.com site with respect to that particular purchase, as detailed in the International Selling Policy.
For sellers, you agree that we may display your listing for sale on an AhiaNigeria.comsite other than the site where you listed your item for sale, based on your shipping settings. You may adjust these settings as detailed in the International Selling Policy. If you list your items with an international shipping option, the appearance of your listings on sites other than the listing site is not guaranteed. If you sell an item on an AhiaNigeria.comsite that is different from your registration site, you are subject to the User Agreement and applicable policies, including any buyer protection programs, of that other AhiaNigeria.comsite with respect to that particular sale, as detailed in the International Selling Policy.
You authorize us to use automated tools to translate your AhiaNigeria.comcontent and member-to-member communications, in whole or in part, into local languages where such translation solutions are available. We may provide you with tools which will enable you to translate content at your request. The accuracy and availability of any translation are not guaranteed.
One of the ways that we may make AhiaNigeria.comlistings available to international buyers on AhiaNigeria.comand on AhiaNigeria.com’s international sites is through the Global Shipping Program. For eligible items located in Nigeria and purchased by an international buyer through the Global Shipping means, you (as seller) will simply ship the item to a parcel processing facility located in Nigeria after receiving notification of payment from the buyer. However, a third-party global shipping provider, will oversee the processing, customs clearance, and international shipment of the item on behalf of your international buyer. To the extent a buyer has a question about your Global Shipping Program listings, AhiaNigeria.com may respond directly to the buyer if the question pertains to the services overseen by this third party. (for example, customs or international shipping). Sellers maybe asked to pay additional fees for selling through the Global Shipping Program.
Pursuant to a routed export transaction under the nation’s Export Administration Regulations and Foreign Trade Regulations, the buyer, as the Foreign Principal Party in Interest, will agree to assume responsibility for the export shipment, with the third party acting as your buyer’s forwarding agent. You remain liable for the accuracy of information you provide about items, and you agree to provide timely responses to requests for additional information.
You consent to the disclosure of certain personally identifiable information, as well as listing and order information, by AhiaNigeria.com to the third party shipping company, and by the third party shipping company to its affiliates, service providers, and other third parties (such as customs and revenue authorities, as well as other government agencies), in connection with the processing, export and customs clearance, and international transportation of any item. AhiaNigeria.com does not control the privacy policies of such third party shipping company, its affiliates, or its service providers, and you are subject to the privacy policies of those parties, as applicable.
Additional information about the program, including policies governing feedback, the handling of lost, damaged, and undeliverable items, returns, and the resolution of buyer protection claims for items that you sell through the program, can be found on our Global Shipping Program.
When you provide content using the Services (directly or indirectly), you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise any and all Intellectual Property Rights you have in that content in connection with our provision, expansion, and promotion of the Services, in any media known now or developed in the future. To the fullest extent permitted under applicable law, you waive your right to enforce your Intellectual Property Rights in that content against AhiaNigeria.com, our assignees, our sublicensees, and their assignees in connection with our, those assignees’, and those sublicensees’ use of that content in connection with our provision, expansion, and promotion of the Services.
You represent and warrant that, for all such content you provide, you own or otherwise control all necessary rights to do so and to meet your obligations under this User Agreement. You represent and warrant that such content is accurate. You represent and warrant that use of any such content (including derivative works) by us, our users, or others in contract with us, and in compliance with this User Agreement, does not and will not infringe any Intellectual Property Rights of any third party.
We offer product data (including images, descriptions and specifications) that are provided by third parties (including AhiaNigeria.com users). You may use that content solely in your AhiaNigeria.comlistings. AhiaNigeria.commay modify or revoke that permission at any time in our sole discretion. The product data includes copyrighted, trademarked and other proprietary materials. You agree not to remove any copyright, proprietary, or identification markings in the product data and not to create any derivative works based on that data (other than by including the data in your listings).
We try to offer reliable product data, but cannot promise that the content provided through the Services will always be available, accurate, complete, and up-to-date. You agree that AhiaNigeria.com is not responsible for examining or warranting the listings or content provided by third parties through the Services, and that you will not attempt to hold us or our data providers liable for inaccuracies. As a seller, you agree to ensure that content directly associated with your listings is accurate.
The name “AhiaNigeria.com” and other AhiaNigeria.commarks, logos, designs, and phrases that we use in connection with our Services are trademarks and service marks. They may not be used without the express written prior permission of AhiaNigeria.com.
10. Notice for Claims of Intellectual Property Violations and Copyright Infringement
We respond to notices of alleged copyright infringement to ensure that listed items and content on our site or in our apps do not infringe upon the copyright, trademark, or certain other intellectual property rights of third parties. If you believe that your intellectual property rights have been infringed, please notify us and we will investigate.
11. Holds and Restricted Funds
To protect AhiaNigeria.comfrom risk of liability for your actions as a seller, AhiaNigeria.comhas at times recommended, and may continue to recommend, the restriction of access to funds in a seller’s account based on certain factors, including, but not limited to, selling history, seller performance, returns, riskiness of the listing category, transaction value, or the filing of an AhiaNigeria.comMoney Back Guarantee case. This may result in restricting funds in your account.
12. Authorization to Contact You; Recording Calls; Analyzing Message Content
AhiaNigeria.com may contact you using autodialed or prerecorded calls and text messages, at any telephone number that you have provided us, to: (i) notify you regarding your account; (ii) troubleshoot problems with your account; (iii) resolve a dispute; (iv) collect a debt; (v) poll your opinions through surveys or questionnaires; or (vi) as otherwise necessary to service your account or enforce this User Agreement, our policies, applicable law, or any other agreement we may have with you. We may also contact you using autodialed or prerecorded calls and text messages for marketing purposes (e.g., offers and promotions), if you consent to such communications. Our collection, use, disclosure, retention, and protection of your personal information is governed by the User Privacy Notice. As described in our User Privacy Notice, We may collect other telephone numbers for you and may place manual non-marketing calls to any of those numbers and autodialed non-marketing calls to any landline. Standard telephone minute and text charges may apply and may include overage fees if you have exceeded your plan limits. If you do not wish to receive such communications, you may change your communications preference at any time.
We may share your telephone number with its authorized service providers as stated in our User Privacy Notice. These service providers may contact you using autodialed or prerecorded calls and text messages, only as authorized by us to carry out the purposes identified above.
We may, without further notice or warning and in its discretion, monitor or record telephone conversations you or anyone acting on your behalf has with AhiaNigeria.com or its agents for quality control and training purposes, or for its own protection.
AhiaNigeria.com‘s automated systems scan and analyze the contents of every message sent through its messages platform, including messages between users, to detect and prevent fraudulent activity or violations of AhiaNigeria.com‘s User Agreement, including the incorporated terms, notices, rules, and policies. This scanning and analysis may occur before, during, or after the message is sent, or while in storage, and may result in your message being delayed or withheld. AhiaNigeria.com may store message contents, including to conduct this scanning and analysis.
Privacy of Others; Marketing
If AhiaNigeria.com provides you with information about another user, you agree you will use the information only for the purposes that it is provided to you. You may not disclose, sell, rent, or distribute a user’s information to a third party for purposes unrelated to the Services. Additionally, you may not use user information for marketing purposes, via electronic or other means, unless you obtain the consent of the specific user to do so.
13. Additional Terms
Returns and Cancellations
Sellers can create rules to automate replacements, returns, and refunds under certain circumstances. For all new sellers, in listings where returns are accepted, AhiaNigeria.com will set a default rule that automates the return process. Sellers may remove or customize their return preferences in their account settings within AhiaNigeria.com Where settings have been set to automatically accept requests for returns or replacements, an AhiaNigeria.com generated return shipping label will be provided to your buyer. You agree to comply with our returns policy.
The cost of return shipping for an item that is the seller’s responsibility.
You (as seller) authorize AhiaNigeria.com to place the return shipping label cost on your invoice, subject to your automatic payment method on file when:
An AhiaNigeria.com-generated return shipping label is used, and the seller is responsible for its cost;
Returns have been automated;
You fail to send your buyer a return shipping label and, instead, an AhiaNigeria.com-generated shipping label is used; and/or
A transaction is cancelled, and to refund the buyer, you (as seller) authorize AhiaNigeria.comto request that our payment processor remove the refund amount (in same or other currency) from your account. See canceling a transaction for more details.
AhiaNigeria.com Money Back Guarantee
Most AhiaNigeria.com sales go smoothly, but if there is a problem with a purchase, the AhiaNigeria.com Money Back Guarantee helps buyers and sellers communicate and resolve issues. You agree to comply with the policy and permit us to make a final decision on any AhiaNigeria.comMoney Back Guarantee case.
If you (as seller), choose to reimburse a buyer, or are required to reimburse a buyer or AhiaNigeria.com under the AhiaNigeria.com Money Back Guarantee, you authorize AhiaNigeria.com to request that our payment processor remove the reimbursement amount (in same or other currency) from your account, place the amount on your invoice, and/or charge your payment method on file. If we cannot get reimbursement from you, we may collect the outstanding sums using other collection mechanisms, including retaining collection agencies.
We may suspend the AhiaNigeria.com Money Back Guarantee in whole or in part without notice if we suspect abuse or interference with the proper working of the policy.
14. Managed Payments
AhiaNigeria.com uses a managed payments service, where a designated AhiaNigeria.com entity (each, a “payments entity”) manages payments on behalf of sellers. As a AhiaNigeria.com sellers, you have been enrolled in managed payments.
Upon subscription to our service, your account is automatically enabled for managed payments, to continue to list and sell on AhiaNigeria.com, as directed by the payments entity, each transitioned AhiaNigeria.com seller registered in Nigeria must:
provide the payments entity with information about you and/or your business to meet its compliance requirements, including those involving identity verification, anti-money laundering controls, and sanctions screening as required by applicable laws and policies; and
pass such verification and screening and otherwise meet the compliance requirements of the payments entity, as determined by the payments entity; and
provide bank account information for a Nigeria-based bank account so that the payments entity can link such bank account to your AhiaNigeria.com account, allowing the payments entity to pay you
the payments entity may obtain information about you from third-parties to verify your identity, comply with anti-money laundering and sanctions screening obligations, and for other purposes in connection with managed payments
the payments entity may use third-party payments service providers to assist it in providing managed payments services, including companies that process payments, perform risk assessments (such as credit agencies) or compliance, verify identity, and validate payment methods. AhiaNigeria.com, the payments entity, and their affiliates may send personal data associated with you and your account to such third-parties
The payments entity may, in its sole discretion, manage payments on your behalf even if you have not provided all requested information, and the payments entity may withhold payouts pending receipt of such information.
The contract for sale underlying the purchase of goods is directly concluded between seller and the buyer in the same manner as for transactions for which the payments entity does not manage payments.
If you are a buyer completing a purchase from a seller that is using managed payments:
You may pay for such items using those payment methods that the payments entity makes available, and the payments entity will manage settlement to sellers. By completing purchases from sellers who use managed payments, buyers authorize the payments entity to initiate payments using the buyers’ selected payment method and collect the transaction amounts on behalf of sellers. Buyers agree and understand that, with respect to payments transactions initiated on AhiaNigeria.com (Through its mother firm, Ahia Digital Hub) has been appointed as an agent of sellers who use managed payments for the limited purpose of accepting such payments on behalf of sellers. Accordingly, payments received by AhiaNigeria.com (Through its mother firm, Ahia Digital Hub) from buyers satisfy buyers’ obligations to pay sellers in the amount of payments received
In certain instances, your transaction may be declined, frozen, or held for any reason including for suspected fraud, compliance issue, example: compliance with economic or trade sanctions, in connection with AhiaNigeria.com’s internal risk controls or due to potential violations of any policy of AhiaNigeria.com or the payments entity, or a policy of one of the payments entity’s third party payments services providers
AhiaNigeria.com, the payments entity or its affiliates may save payment information, such as credit card or debit card numbers, and card expiration dates, entered by you on AhiaNigeria.com Services when you make a purchase, redeem a coupon, or make any other transaction on AhiaNigeria.comServices where card information is entered. Such stored payment information may be used as your default payment method for future transactions on AhiaNigeria.comServices. At any time, you can update your card information or enter new card information, at which point the new card information shall be stored as your default payment method. You may make changes to your default payment method through the Personal Information section under the Account tab in My AhiaNigeria.com. You are responsible for maintaining the accuracy of information we have on file, and you consent to AhiaNigeria.com updating such stored information from time to time based on information provided by you, your bank or other payments services providers. You will only provide information about payment methods that you are authorized to use.
You may seek returns or cancellations on AhiaNigeria.comServices, or file AhiaNigeria.com Money Back Guarantee claims on AhiaNigeria.comServices, in the same manner as you do for transactions for which the payments entity does not manage payments. The payments entity refunds amounts paid for successful AhiaNigeria.comMoney Back Guarantee claims and returned or cancelled transactions in cases where the original payment was managed by the payments entity. Refund timing may vary in accordance with the rules of third parties, such as credit and debit card networks
You agree to comply with, and not cause a third party to violate, all applicable laws, regulations, rules and terms and conditions in connection with the use of managed payments. You understand that some third parties, such as credit and debit card issuers, credit and debit card networks and payments services providers, may have their own terms and conditions for the payment or settlement methods you choose to use in connection with managed payments transactions. Failure to abide by third party terms and conditions may result in fees assessed to you (for example, currency conversion fees from your credit card issuer if the transaction currency is different from your credit card currency) or other actions taken by such third parties, and you agree that the payments entity has no control over, or responsibility or liability for, such fees or actions
15. Disclaimer of Warranties; Limitation of Liability
We try to keep our Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services.
You agree that you are making use of our Services at your own risk, and that they are being provided to you on an “AS IS” and “AS AVAILABLE” basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
In addition, to the extent permitted by applicable law, we (including our parent, subsidiaries, and affiliates, and our and their officers, directors, agents and employees) are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, or consequential damages) resulting directly or indirectly from:
the content you provide (directly or indirectly) using the Services;
your use of or your inability to use our Services;
pricing, shipping, format, or other guidance provided by AhiaNigeria.com;
delays or disruptions in our Services;
viruses or other malicious software obtained by accessing or linking to our Services;
glitches, bugs, errors, or inaccuracies of any kind in our Services;
damage to your hardware device from the use of any AhiaNigeria.comService;
the content, actions, or inactions of third parties, including items listed using our Services or the destruction of allegedly fake items;
a suspension or other action taken with respect to your account or breach of the Abusing AhiaNigeria.com Section above;
the duration or manner in which your listings appear in search results as set out in the Listing Conditions Section above; or
your need to modify practices, content, or behavior, or your loss of or inability to do business, as a result of changes to this User Agreement or our policies.
Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.
Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to the greater of (a) any amounts due under the AhiaNigeria.comMoney Back Guarantee up to the price the item sold for on AhiaNigeria.com (including any applicable sales tax) and its original shipping costs, (b) the amount of fees in dispute not to exceed the total fees, which you paid to us in the 12 months prior to the action giving rise to the liability, or (c) N15,000.
If you have a dispute with one or more users, you release us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering into this release you expressly waive any protections (whether statutory or otherwise) that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.
You will indemnify and hold us (including our affiliates and subsidiaries, as well as our and their respective officers, directors, employees, agents) harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this User Agreement, your improper use of AhiaNigeria.com‘s Services or your breach of any law or the rights of a third party.
18. Legal Disputes
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND AhiaNigeria.comHAVE AGAINST EACH OTHER ARE RESOLVED.
You and AhiaNigeria.com agree that any claim or dispute at law or equity that has arisen, or may arise, between you and AhiaNigeria.com(including any claim or dispute between you and a third-party agent of AhiaNigeria.com) that relates in any way to or arises out of this or previous versions of this User Agreement, your use of or access to the Services, the actions of AhiaNigeria.com or its agents, or any products or services sold or purchased through the Services, will be resolved in accordance with the provisions set forth in this Legal Disputes Section.
A. Applicable Law
You agree that, except to the extent inconsistent with or preempted by federal law, without regard to principles of conflict of laws, will govern this User Agreement and any claim or dispute that has arisen or may arise between you and AhiaNigeria.com, except as otherwise stated in this User Agreement.
B. Agreement to Arbitrate
You and AhiaNigeria.com each agree that any and all disputes or claims that have arisen, or may arise, between you and AhiaNigeria.com (including any disputes or claims between you and a third-party agent of ShopDeyGo.com) that relate in any way to or arise out of this or previous versions of the User Agreement, your use of or access to the Services, the actions of AhiaNigeria.com or its agents, or any products or services sold, offered, or purchased through the Services shall be resolved exclusively through final and binding arbitration, rather than in court. Alternatively, you may assert your claims in small claims court, if your claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis. The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate.
Prohibition of Class and Representative Actions and Non-Individualized Relief
YOU AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING. UNLESS BOTH YOU AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, CLASS, OR PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOUR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court, subject to your right to appeal the court’s decision. All other claims will be arbitrated.
Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. An arbitrator should apply the terms of the User Agreement as a court would. All issues are for the arbitrator to decide, except that issues relating to arbitrability, the scope or enforceability of this Agreement to Arbitrate, or the interpretation of Section 1 of this Agreement to Arbitrate (“Prohibition of Class and Representative Actions and Non-Individualized Relief”), shall be for a court of competent jurisdiction to decide.
The arbitration will be conducted by a Nigerian Arbitration panel.
A party who intends to seek arbitration must first send to the other, by certified mail, a completed form Notice of Dispute (“Notice”). The Notice to AhiaNigeria.com should be sent to AhiaNigeria.com Litigation Department through our e-mail: email@example.com, “Re: Notice of Dispute, AhiaNigeria.com” AhiaNigeria.com will send any Notice to you; it is your responsibility to keep your physical address up to date. All information called for in the Notice must be provided, including a description of the nature and basis of the claims the party is asserting and the relief sought.
If you are unable to resolve the claims described in the Notice within 90 days after the Notice is sent, you may initiate arbitration proceedings. Any settlement offer made by you or AhiaNigeria.com shall not be disclosed to the arbitrator.
The arbitration hearing shall be held in the country in which we reside or at another mutually agreed location. If the value of the relief sought is N50,000 or less, you or AhiaNigeria.com may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on you and AhiaNigeria.com subject to the arbitrator’s discretion to require an in-person hearing, if the circumstances warrant. In cases where an in-person hearing is held, you and/or AhiaNigeria.com may attend by telephone, unless the arbitrator requires otherwise.
- The arbitrator will decide the substance of all claims in accordance with applicable law, including recognized principles of equity, and will honour all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different users, but is bound by rulings in prior arbitrations involving the same user to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Costs of Arbitration
Payment of all filing, administration and arbitrator fees will be governed by the panel’s rules, unless otherwise stated in this Agreement to Arbitrate.
With the exception of any of the provisions in Section 1 of this Agreement to Arbitrate (“Prohibition of Class and Representative Actions and Non-Individualized Relief”), if an arbitrator or court decides that any part of this Agreement to Arbitrate is invalid or unenforceable, the other parts of this Agreement to Arbitrate shall still apply.
IF YOU ARE A NEW USER OF OUR SERVICES, YOU CAN CHOOSE TO REJECT THIS AGREEMENT TO ARBITRATE (“OPT-OUT”) BY e-MAILING US A WRITTEN OPT-OUT NOTICE (“OPT-OUT NOTICE”). THE OPT-OUT NOTICE MUST BE POSTMARKED NO LATER THAN 30 DAYS AFTER THE DATE YOU ACCEPT THE USER AGREEMENT FOR THE FIRST TIME. YOU MUST e-MAIL THE OPT-OUT NOTICE TO AhiaNigeria.comATTN: LITIGATION DEPARTMENT, RE: OPT-OUT NOTICE, AhiaNigeria.com.
For your convenience, you must include your name, address (including street address, city, state and zip code), and the user ID(s) and email address(es) associated with the AhiaNigeria.com Service account(s) to which the opt-out applies. You must sign the Opt-Out Notice for it to be effective. This procedure is the only way you can opt out of the Agreement to Arbitrate. If you opt out of the Agreement to Arbitrate, all other parts of this User Agreement and its Legal Disputes Section will continue to apply to you. Opting out of this Agreement to Arbitrate has no effect on any previous, other, or future arbitration agreements that you may have with us.
Future Amendments to the Agreement to Arbitrate
Notwithstanding any provision in the User Agreement to the contrary, you and we agree that if we make any amendment to this Agreement to Arbitrate (other than an amendment to any notice address or site link provided herein) in the future, that amendment shall not apply to any claim that was filed in a legal proceeding against AhiaNigeria.com prior to the effective date of the amendment. The amendment shall apply to all other disputes or claims governed by the Agreement to Arbitrate that have arisen or may arise between you and AhiaNigeria.com. We will notify you of amendments to this Agreement to Arbitrate by posting the amended terms on AhiaNigeria.com at least 30 days before the effective date of the amendments and by providing notice through the AhiaNigeria.com Message Center and/or by email. If you do not agree to these amended terms, you may close your account within the 30-day period and you will not be bound by the amended terms.
C. Judicial Forum for Legal Disputes
Unless you and we agree otherwise, in the event that the Agreement to Arbitrate above is found not to apply to you or to a particular claim or dispute, either as a result of your decision to opt out of the Agreement to Arbitrate or as a result of a decision by the arbitrator or a court order, you agree that any claim or dispute that has arisen or may arise between you and AhiaNigeria.com must be resolved exclusively by a state or federal court located in Anambra State You and AhiaNigeria.com agree to submit to the personal jurisdiction of the courts located within Anambra State for the purpose of litigating all such claims or disputes.
Except as otherwise provided in this User Agreement, if any provision of this User Agreement is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions. In our sole discretion, we may assign this User Agreement, and in such event, we will post notice on AhiaNigeria.com.
Headings are for reference purposes only and do not limit the scope or extent of such Section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this User Agreement.
We may amend this User Agreement at any time by posting the amended terms on AhiaNigeria.com. Our right to amend the User Agreement includes the right to modify, add to, or remove terms in the User Agreement. We will provide you 30 days’ notice by posting the amended terms. Additionally, we will notify you through the AhiaNigeria.com Message Center and/or by email. Your continued access or use of our Services constitutes your acceptance of the amended terms. We may also ask you to acknowledge your acceptance of the User Agreement through an electronic click-through. This User Agreement may not otherwise be amended except through mutual agreement by you and an AhiaNigeria.com representative who intends to amend this User Agreement and is duly authorized to agree to such an amendment.
The policies and terms posted on our Services may be changed from time to time. Changes take effect when we post them on the AhiaNigeria.com Service.
If you create or use an account on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to this User Agreement. Such account is owned and controlled by the business entity. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this User Agreement.
The User Agreement and all terms and polices posted through our Services set forth the entire understanding and agreement between you and AhiaNigeria.com , and supersede all prior understandings and agreements of the parties.
The following Sections survive any termination of this User Agreement: Fees, Content, Disclaimer of Warranties; Limitation of Liability; Release, Indemnity, Legal Disputes, and General.
Buyers and sellers may elect to submit complaints against one another to the Arbitration panel under its rules and procedures. Such complaints shall be decided by an independent arbitrator in accordance with this User Agreement. Buyers and sellers further agree to submit to the jurisdiction for complaints.
If you are dissatisfied with the website or with any terms, conditions, rules, policies, guidelines, or practices of AhiaNigeria.com in operating the website, your sole and exclusive remedy is to discontinue using the website.